Last Updated: [Insert Date]

Welcome to Cat Dog Supply Store! These Terms and Conditions govern your use of our website petscatsanddogs.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms.

1. Our Store

Cat Dog Supply Store is an online retailer specializing in premium pet products for cats and dogs, including accessories, beds, toys, clothing, and travel essentials. We serve pet owners worldwide (excluding some Asian countries and remote regions).

2. User Responsibilities

By using our website and services, you agree to:

  • Provide accurate, current, and complete information during account creation and checkout
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, copy, or resell any part of our site without permission
  • Not use our site to engage in any fraudulent activity
  • Be responsible for maintaining the confidentiality of your account credentials
  • Comply with all applicable local laws regarding online conduct and purchases

3. Products and Services

Product Descriptions

We strive to accurately describe all products in our premium collections (including Chewy Home Collection, Bolster Beds, and other featured items). However, we cannot guarantee that product descriptions or other content is error-free, complete, or current.

Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item from your order or discuss alternative options.

Intended Use

All products are designed for pet use only. We are not responsible for misuse of products or any injuries resulting from improper use.

4. Orders and Payments

Order Process

When you place an order:

  • You will receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends and holidays)
  • You will receive shipping confirmation with tracking information once your order ships

Pricing and Payment

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to correct pricing errors that may occur.

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary based on destination and customs processing.

5. Returns and Refunds

Return Policy

We accept returns within 15 days of delivery for most items in original condition with all tags and packaging intact. Non-returnable items include:

  • Chew Toys (hygiene concerns)
  • Opened Catnip Toys
  • Bowls & Feeders (unless factory sealed)
  • Personalized or custom-made items

Return Process

  1. Contact us at [email protected] with your return request
  2. Wait for approval (1-2 business days)
  3. Package items securely in original packaging
  4. Ship to provided return address
  5. Receive refund/exchange within 3-5 business days after we receive your return

Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Cat Dog Supply Store and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

Cat Dog Supply Store shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use or website access
  • Delays or failures in delivery due to circumstances beyond our control (customs delays, weather, etc.)
  • Product misuse or modifications by customers
  • Typographical errors in product descriptions or pricing

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

11. Contact Us

For questions about these Terms or any other concerns:

Cat Dog Supply Store
4836 Clinton Street
PERRYTON, US 79070
Email: [email protected]

Thank you for choosing Cat Dog Supply Store – where your pet’s comfort and your satisfaction are our top priorities!