Welcome to Cat Dog Supply Store’s FAQ page! We’re here to help answer your questions about our premium pet products and services. Below you’ll find information organized by category to help you find what you need quickly.

About Our Store

Who is Cat Dog Supply Store for?
Our store caters to discerning pet parents who value quality, design, and convenience in pet products. Whether you’re looking for stylish accessories, comfortable beds, or practical feeding solutions for your cats and dogs, we’ve carefully curated our collection with your furry family members in mind.
What makes your products special?
We offer thoughtfully designed pet products that combine functionality with style. From our Chewy Home Collection to our selection of catnip toys and elevated feeders, each item is chosen for its quality and appeal to modern pet owners who want the best for their companions.

Product Questions

How do I choose the right size for pet clothing or beds?
Each product page includes detailed sizing information. For clothing, we recommend measuring your pet’s neck, chest, and length. For beds, consider your pet’s sleeping style (curled up or stretched out) and weight. If you need assistance, our customer service team is happy to help!
Are your pet toys safe?
Absolutely! All our toys, including chew toys and catnip toys, meet strict safety standards. We carefully select products from reputable manufacturers who prioritize pet safety in their designs.
Do you carry products for both cats and dogs?
Yes! While our name is Cat Dog Supply Store, we proudly offer products for both feline and canine companions. Our menu includes dedicated sections for each, plus accessories that work for all pets.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey right to your doorstep.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you fast. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship?
We ship globally to most countries (excluding some Asian and remote areas). During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two convenient options:
1. Standard Shipping ($12.95) via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping on orders over $50 via EMS (15-25 days after dispatch)
All orders take 1-2 business days to process before shipping.
Why is my package taking longer than estimated?
While we make every effort to deliver within our estimated timeframes, occasional delays may occur due to customs processing or other circumstances beyond our control. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate.

Returns & Exchanges

What is your return policy?
We want you and your pet to be completely satisfied. You may initiate returns within 15 days of receiving your order. Please contact our customer care team at [email protected] to arrange returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We’ll provide return instructions when you contact us about your return.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Contact Us

How can I reach customer service?
Our friendly customer service team is always happy to help! You can reach us at:
Email: [email protected]
Mailing Address: 4836 Clinton Street, PERRYTON, US 79070
We typically respond within 24 hours during business days.

Didn’t find the answer you were looking for? Don’t hesitate to contact us directly – we’re here to make pet parenting easier for you!