At Cat Dog Supply Store, we understand that when you order products for your beloved pets, you want them to arrive safely and promptly. That’s why we’ve designed a delivery system that combines reliability with flexibility to meet your needs as a discerning pet parent.

We ship globally (excluding some Asian and remote areas) to bring our thoughtfully designed pet products to your furry family members, wherever you are.

Our Shipping Options

1. Standard Shipping ($12.95)

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after dispatch
  • Ideal for when you need your pet essentials a little faster
  • Includes package tracking for your peace of mind

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 days after dispatch
  • Perfect for stocking up on premium pet supplies
  • Enjoy free delivery on our curated collections like Chewy Home or multiple items

Order Processing

We take 1-2 business days to process your order with care before dispatch. During peak seasons, processing might take slightly longer, but we’ll keep you informed every step of the way.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your pet products’ journey to your home. Whether it’s a new catnip toy or a stylish elevated feeder, you’ll know exactly when to expect it.

International Delivery Notes

For our international customers outside the US:

  • Customs fees may apply depending on your country’s regulations
  • Delivery times may vary slightly based on local customs processing
  • We carefully package all items to ensure they arrive in perfect condition

Remember: All our shipping times are estimates and don’t include order processing time. While we make every effort to deliver within these timeframes, occasional delays may occur due to circumstances beyond our control.

Returns & Exchanges

If you need to return any item, you have 15 days from receipt to initiate the process. Please contact our customer care team at [email protected] to arrange returns.

Questions About Delivery?

Our friendly customer service team is always happy to help with any delivery inquiries. Reach out to us at [email protected] and we’ll ensure your pet products arrive when you need them.

At Cat Dog Supply Store, we’re committed to making pet parenting easier – from our thoughtfully designed products to our reliable delivery options. Shop with confidence knowing we’ll get your pet essentials to you safely and efficiently.